Best Buy Appliance Service Reviews
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Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.
So where should you make your next major appliance purchase We go over some of the top-ranked retailers below. While the overall rankings from the Consumer Reports survey are helpful, it's more important to know if a store even delivers to your area or has the brands you want.
Only one national chain made it into Consumer Reports' top five (Costco, 4th place). Regional appliance retailers otherwise dominate the top of the list, with Chicago-area Abt Electronics taking the number one spot.
What do regional chains offer that big box stores like Best Buy (16th place) and Lowe's (20th place) do not Quality of service, product selection, and in-store atmosphere are areas in which regional retailers boasted at- or near-perfect scores compared to most national chains.
As for price, most national appliance sellers fell somewhere in the middle while many regional retailers scored above average. However, per the survey, Costco provides the best appliance deals overall.
This Chicagoland-based retailer not only specializes in small and large appliances, it also sells consumer electronics, furniture, and mattresses. It tops Consumer Reports' list of best places to buy appliances for the 11th year in a row and delivers to all 50 states plus Puerto Rico.
Costco's fourth-place ranking on Consumer Reports' list of where to buy appliances is largely due to its outstanding deals. Although it's a members-only warehouse, non-members can also buy from Costco; however, non-members will be on the hook for an additional fee.
During the past year, there were similar amounts of appliance shoppers needing new appliances because their existing ones failed, as there were customers needing to service their appliance but opted to purchase a new one, according to the J.D. Power 2021 U.S. Appliance Satisfaction Study,SM released today. With total price paid for appliances increasing from 2020, customers are valuing good price points, sales and brand reviews when selecting a new appliance.
The Appliance Satisfaction Study measures customer satisfaction in 12 segments of major home appliances: cooktops; freestanding ranges; wall ovens; over-the-range microwaves; dishwashers; French door refrigerators; side-by-side refrigerators; top-mount freezer, two-door refrigerators; front-load clothes washers; top-load clothes washers; clothes dryers; and appliance retailers.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
I called Geek Squad Protection Plan to ask about food spoilage reimbursement. During the call, the associate reviewed my service history and told me that I qualify for a replacement due to the number of similar repairs in past. She told me to request from the 3rd party vendor to recommend replacement. When I called the company, they told me that since the repair technician already entered notes, there is no way to update without them coming back out for a new diagnostic appointment (this appointment).
I find it odd that BB keeps the full service history, but I have to work with the 3rd party to request the recommendation for replacement. Best Buy should do a better job at handling these types of issues, especially since they have the service history on their end. This run-around is unnecessary.
Having issues with an appliance like this can be quite worrisome, and I hate to hear you've been given the runaround when it comes to repairing, and now replacing it. We would hope for this to be a seamless process, and this has not been the case for you.
\"Whirlpool is one of the longest-standing and most well-known brands in the appliance repair industry, and Maytag is now owned by the Whirlpool Corporation, so it's not a surprise that these two familiar names come out on top for reliability,\" the report says. \"But perhaps the biggest factor in their top ranking here is that their machines are simpler than some of the newer brands which are considered more modern by consumers.\"
At 32 pages, the report is comprehensive, complete with sub-rankings for specific appliance categories. For instance, top overall finisher Whirlpool led the ranks for refrigerators, washing machines and dryers. Meanwhile, GE was rated as the top-recommended brand for stoves and ovens, and Bosch topped the dishwasher rankings.
\"The East Coast has slightly higher repair costs than any other region,\" the report reads. \"In Philadelphia, the average appliance repair costs $260, in Washington, D.C. it costs $245, and in New York it costs $235.\"
Costs will vary depending on the type of appliance you're looking to repair, too. Freezers are the most expensive, with an average repair cost of $348. Microwaves, meanwhile, saw an average repair cost of $195, which was lower than any other category.
Hi all:I have tried to find a local appliance dealer to buy from but they ALL get terrible ratings. So I am going to buy from a big box store and am wondering if any of you garden web pros have taken the time to compare their extended warranties. If you have, I'd sure love to know which you like the best for major appliances. Thanks!
Talk about from the frying pan to the fire! None of the box stores have anything substantially different in the aftermarket warranty department, except for Sears where it will cost you 3x as much. They are all pains to deal with and require that you use certain servicers that are more parts changers than appliance repair people.
Buying any appliance these days is a gamble. 95% of the people have no problems, or a single easily correctable problem. 5% have more than one issue. But, buying the extended warranty is giving money to the house. It's pure profit to them, and it's why they push it so hard. You're much better off placing the same $$ that your appliance costs into an account and paying for the repairs yourself. If the repairs approach 50% of the cost of the appliances, then it's time to spin the wheel again and buy another new one.
At one time I would not have bought extended warranties but appliances are not built like they used to be and it is a crpshoot. I would now.under some circumstances. Some things to go wrong are computer boards especially on ovens after self clean and porcelain oven liners, especially blue ones. The idea is to identify the areas of risk maybe by reading reviews and manage that risk. If you buy a simple gas oven, the repairs might be pretty straight forward and you would not need extended warranties. If you buy an oven run by computers, you might want to buy a service plan. I have a friend that had a board go out on her oven and her husband bought it on ebay for $35 and put it in. The same board on my oven, same brand billed at $1800(under warranty). You do have to carefully read the warranties and look for exclusions. For example, Electrolux excludes the porcelain from their service plans and there have been issues with it. Some appliances can only be repaired by their people so there is no way you can get bids. I would also look at Square Trade by costco. I have had bad luck with Best Buy wiggling out but my kids said they are much better now. I have not had a good experience with Sears. They refused to even honor the manufacturer's warranty. They buy appliances without warranties with idea that they provide the warranty. they told me they would only honor it if I had bought the extended warranty.
Thanks for all the input. Very interesting to hear the different perspectives. I think it's also important to consider how much money one is plunking down for any given appliance. The more expensive the appliance, the more expensive the repairs and the more expensive it is to replace them. So I might go with @wekick and get extended warranties on only the expensive (and electronics heavy) appliances I buy and go with @klem1 and @live_wire_oak on the less expensive ones! Thanks again...
Good luck. I've done well with extended warranties from Best Buy (washing machine) and from Sears (dishwasher). I think the warranties work well for us because of our heavy appliance use. The children play sports (lots of laundry) and are homeschooled (so we have breakfast, lunch, snacks and dinner at home most days). Remember that many credit cards extend manufacturers warranties.
It started wth the washer on a washer dryer combo breaking down. It took three weeks to get the first repair person in the door after taking several days off work to have it serviced. After that it took another 4 weeks supposedly to have parts ordered to fix the appliance. The parts arrive but because of holidays the repair person is on vacation. When scheduled to come in the repair person's technician's truck breaks down. The main repair person promises to come the following day. He apparently has a heart attack. His wife arranges for another technican to come in on the sturday He comes in and does not have all the parts. He shows up on the moday and cannot get the machine started but tell us to wait a half hour and it should reset. He leaves. 59ce067264
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